Refund policy

 Refund Policy
Fusion By Rizwan
At Fusion By Rizwan, customer satisfaction is our priority. We carefully pack and dispatch every order, and we want your products to reach you safely and in perfect condition.

Returns
Products can be returned within 1–3 days of delivery only if the product is found to have spillage, leakage, or breakage.
We do not accept returns or exchanges for used products under any circumstances. For safety and hygiene reasons, used products cannot be restocked or resold.
If you have any questions regarding product details, fragrance, ingredients, or usage instructions, we recommend contacting our team before placing your order.

Damaged or Incorrect Products
Please inspect your order immediately after receiving it. If you receive a product that is:
•    Damaged or broken
•    Leaking or spilled
•    Defective
•    Different from the product you ordered
please contact Fusion By Rizwan as soon as possible so that we can review the issue and assist you.

Important: Unboxing Video Required
For any claim related to spillage, leakage, breakage, or missing/damaged items, please make a continuous video while opening the package.
The unboxing video should clearly show the package, shipping label, and the condition of the product after opening.
Without proper unboxing proof, we may not be able to process a replacement or refund.

Physical Damage
Minor physical imperfections such as scratches, dents, marks, or damage to the outer packaging that do not affect the product itself may not qualify for a return or refund.
Each case will be reviewed individually by our team.

Non-Returnable Products
Due to hygiene and safety reasons, the following products are generally non-returnable:
•    Used or opened perfumes
•    Products with signs of use
•    Personalized or specially prepared products
•    Sale or promotional items
•    Gift cards
We also do not accept returns simply because a customer does not like the fragrance after opening or using the product.

Exchanges
Exchanges are not available for used or opened products.
If an eligible product is found to be damaged, broken, or defective upon delivery, Fusion By Rizwan may provide a replacement or another suitable resolution, depending on the situation and product availability.

Product Sensitivity & Allergies
Fusion By Rizwan is not responsible for individual reactions or sensitivities to any ingredient.
Customers are advised to review the ingredients and product information before use. If you have known allergies or sensitivities to any ingredient, please avoid using the product.
If you are unsure about your sensitivity to a product, we recommend performing a patch test before full use. If irritation or discomfort occurs, discontinue use immediately and consult a qualified physician.

Refunds
If your return or refund request is approved after inspection, the refund will be processed to the original payment method.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Please note that refunds will only be processed after the returned product and the issue have been verified and approved by our team.

Customer Support
Your satisfaction matters to us. If you experience any issue with your order, please contact fusionbyrizwan@gmail.com
as soon as possible with your order number, photographs/videos, and details of the issue.
We will review your request and do our best to provide a fair and appropriate resolution.
*Fusion By Rizwan*